WebSite Hosting Accounts should make it easy on you to install the Apps required to run your WebSite. At least that's how their sales pitch works. For it's certainly not the first time that I own a website and it's not the first hosting provider I have to deal with. So I know it can be quite a hassle at time. There are 2 things that I've never experienced before: A support team that only works Monday to Friday and a so called "Easy Install Script" that is anything but easy and doesn't quite work as planned.
That Easy Install Script asks you to install the the software into a subdirectory. But doing so doesn't display anthing when going to your website. However if you navigate directly to the subdirectroy your website displays properly. As far as I understand it the redirect of those scripts doesn't really work.
With all my previous hosting accounts stuff like that never used to be a problem. But with Typo3 it was way worse than just that. If you run the installer script nothing it installed the software properly at least looking at it from the backend. But it never displayed the anthing when navigating to the site. Because the installer script doesn't overwrite the index.html file. Even installing Typo3 into the root directory solved to problem somewhat, but it doesn't let install the introductory package. So I uninstalled it. Took me a little to figure out that uninstalling does not remove MYSql Database. That was also a first to me. You have to delete the MySql database manually.
So after playing around a couple of hours with the thing a getting quite frustrated actully I sent that support team a rather spicy email. But I wasn't willing to give up quite yet. I manually deleted all MySql entries and then went to the Typo3 Site and downloaded the current Typo3 and uploaded it to the webserver. Here the server actually unpacked all the files. But it did put it into another subdirectory. So I moved all the files back to the root directory. Then I created the MySql Database manully and with doing so I got all the infos I needed to run the Typo3 installer script manually. That's actually the way it should have been right from the beginning on. So a task that should have taken 15 minutes at the most took over 2 1/2 hours. And if I hadn't known something about webservers and how to help myself I would have been completely out of luck.
So let's just say that I'm not particularly fond of that hosting account so far...at least the way they've set up those Easy Scripts is actually a bad joke.
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